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Terugbetalingsbeleid

Return Policy

We accept 30 days return/exchange of products. Customers have the right to apply for a return within 30 days after delivery the product.
When you initiate a return, please contact our customer service: fenglipower@outlook.com.
     A:  If there are quality issues with the product within 30 days of receipt. We can provide the return lable after you provid the proof.
     B:  No quality issues.The customer needs to bear the return shipping cost.Please ask our customer service(email:fenglipower@outlook.com) to make sure you send the package to the right address.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

     Exchange: If you need to replace it, we will arrange to send out a new battery after receiving the battery you returned.

Refund Policy

  • Order Cancellation: Orders are processed in 1-2 business days. You may cancel without penalty within 24 hours of placement and before shipment by contacting fenglipower@outlook.com.
  • Returns & Exchanges: Accepted within 30 days of delivery. For quality issues, provide photo/video proof for a prepaid label; for change of mind, customers bear return shipping. Contact support for the correct warehouse address (do not ship to the return address on the package label). Items must be unused and in original packaging. Customized items are excluded unless defective.
  • Refunds Processing: Once inspected, approved refunds take 3-7 business days to credit back to your original payment method.
  • Warranty: A one-year warranty is included. Contact fenglipower@outlook.com for any support within 24 hours on working days.
Notes
*Customized or personalized products are not accepted for returns or exchanges.
*We will no longer accept returns after the return date.

Warranty

We offer a one-year warranty.

If you have any questions,please feel free to our customer service(email:fenglipower@outlook.com),In working days,we will reply to you as soon as possible, no later than 24 hours.

For returns of sellable batteries in the UK, please return them to the UK warehouse at the following address:

Name: Zaman
Address: Bms Ebike Tech Company Limited
Unit 1/A, Barking Industrial Park
Thames Road
Barking
IG11 0JP

For returns of sellable batteries in Europe, please return them to the German warehouse at the following address:

Company name: Saibaike GmbH
Address: Franz-Rueff-Str. 13
Zip Code: 73479
City: Ellwangen
Country: Germany
Email: saibaike.gmbh@gmail.com